‘The Owner’ means Rebecca Palmer or any agent acting at her request. ‘The Client’ means the person making The Booking. ‘The Accommodation’ means, The Cottages comprising The Stables, The Granary and The Mill and the gardens, buildings and equipment ancillary to these cottages at, Knowle Farm, Poundstock, BUDE, CORNWALL, EX23 0DZ. ‘The Premises’ means the entirety of the Stoneleigh Knowle Estate including all structures and outside spaces. ‘The Booking Form’ means the form, email or equivalent which sets out the parameters for The Booking and The Holiday. ‘The Holiday’ means the parameters as set out on The Booking Form.


‘The Booking’ means the agreement formed between The Client and The Owner that is put in place to enable The Holiday, the parameters of which are defined within The Booking Form. ‘The Down Payment’ means a non-refundable payment usually amounting to 20% of the cost of The Holiday. ‘The Balance Payment’ means the balance of money due to pay for The Holiday remaining after The Down Payment has been paid, it also includes any requested Security Deposit. ‘The Security Deposit’ is that money held by The Owner to offset any liability occasioned by The Client under these terms and conditions. ‘The Due Date’ unless stated otherwise at the time of booking, is 60 days prior to the start of The Holiday.


These Terms and Conditions shall form the basis of a contract between The Owner and The Client, this contract shall be deemed to have been made subject to English Law and the jurisdiction of the English Courts. The Client agrees that the contract is made at The Premises and that any proceedings between the parties shall be conducted in the County Court nearest to The Premises. The Owner reserves the right to amend these Terms and Conditions without prior notification to The Client. These Terms and Conditions shall apply to all bookings made ‘directly’ between The Client and The Owner including those where a third party or website has connected the two parties together and these terms are used within the booking process. In this case, where any inconsistency should arise between terms and conditions, these terms and conditions shall prevail, save for website payment and cancellation terms as specified in Clause 1 and 2. These Terms and Conditions shall not apply to bookings made via a third party where the third party’s own term and conditions are solely used to form the contract.

1. Bookings and payments

2. Cancellations and alterations to the booking

3. The Lettings

4. Liability, damages, complaints

5. Force majeure

The Owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, geological activity, epidemics, acts of any government or public authority, or any other event outside their control including the provision of utilities.

6. Pets

7. General

8. Waiver

The failure of The Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.

9. COVID-19 Specific Clauses